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Lansweeper ticketing system
Lansweeper ticketing system









lansweeper ticketing system

From here we can see that this user has, for example, BigFix installed on his computer. Lansweeper tells you the software version, when it was installed, and who the publisher is.

lansweeper ticketing system

In Lansweeper, we can navigate to the software tab of the system in question and see what’s installed. But let’s say we see some odd traffic in Scrutinizer coming from this same reckless user. Lansweeper even lists warranty expiration dates for certain products. From Lansweeper, we can see all the details from the last computer the user was logged into.įor instance, we can monitor the disk usage from here and see if the user’s anti-virus is up to date.

lansweeper ticketing system

Once I have identified a threat, I go to Lansweeper to see a little more. Scrutinizer can tell me what protocol an application is using or even the application name itself. Using Scrutinizer, I can detect an event, when the event happened, and who it happened to. (Although… I have been skipping the gym lately and it would have been good for my health…) I knew exactly what I had to do and saved myself running up and down the stairs. The VoIP vendor fixed this issue in 3.15.

lansweeper ticketing system

Software version 3.14-the bane of my existence. This allowed me to very quickly rule out network-related problems, and turn to the end station itself. So I hopped on our network and security intelligence platform, Scrutinizer, and quickly saw that there were no issues with the network’s bandwidth capacity and that both the application and server latency metrics looked fine. It has many features, including a built-in helpdesk ticketing system, an inventory system, remote connection management, and in-depth information for each device.įor example, an end user contacted me because their VoIP app, Zoiper, was not working. Lansweeper is an endpoint management tool that I’ve been testing here at Plixer. Either you’re reading this because you’ve just installed Lansweeper too, or else you’re wondering “What is Lansweeper? Is it the Linux Minesweeper?” Well, the answer is no.











Lansweeper ticketing system